Strategic Time Planning and Public Service Delivery Efficiency: Evidence from Rubirizi District, Western Uganda

Abstract

This study assessed the influence of time planning on administrative service delivery in Rubirizi District, Uganda, using a quantitative approach grounded in Time Management Theory. Descriptive, correlational, and cross-sectional research designs were employed, with data collected from a sample of 154 respondents selected from a population of 250 using Slovin’s formula and various sampling techniques to ensure representation among civil servants, elected leaders, and community members. Data analysis using descriptive statistics, Pearson correlation (r = 0.425, p=0.000) and regression revealed a significant positive relationship between time planning and service delivery (B = 0.189, t = 2.11, p = 0.037, p < 0.05), indicating that effective time management contributes to improved public service outcomes. The study concludes that structured time planning enhances organizational efficiency and responsiveness and recommends the implementation of time management systems, capacity-building initiatives, and performance monitoring frameworks to strengthen administrative effectiveness. These findings contribute to the growing body of knowledge in public sector management by highlighting the practical importance of time planning in improving service delivery, particularly within local government contexts in developing countries.