Student Satisfaction with Canteen Services at Davao Oriental State University-Cateel Campus

Abstract

This study aimed to assess the level of customer satisfaction with school canteen services and identify which service attributes most significantly influence satisfaction at Davao Oriental State University-Cateel Campus. A descriptive-comparative, quantitative design was employed, involving stratified random sampling of 828 canteen customers, with data collected through survey questionnaires. The research focused on five key areas: cleanliness, timeliness, pricing, service quality, and staff attitude. Findings revealed that most respondents were young and female. While many found meals affordable, some desired greater variety and better-tasting options. Cleanliness was rated as adequate, although respondents suggested that improved management practices would be beneficial. Staff were positively described as respectful and accommodating. Although the canteen environment was generally satisfactory, enhancements to seating and ventilation were suggested to serve customers better. Overall, results indicated a moderate to high level of satisfaction. Improvements in food variety, cleanliness, and facility design are recommended to enhance customer satisfaction. The findings offer actionable insights for university administrators to improve food service quality and promote student well-being.