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Jilla Mae D. Susada

Publications (5)

Financial Literacy of College Students

Renalyn T. Gregori, Palermo L. Tuvilla III & Jilla Mae D. Susada · Asian Journal of Education and Social Studies · 2025

This study aimed to determine the level of financial literacy among students at the Davao Oriental State University Cateel Extension Campus (DORSU-CEC). The research employed a descriptive survey design to collect data from 90 randomly selected 2nd and 3rd-year students. The find...

Open access Research Article 10.9734/ajess/2025/v51i82277

Assessing the Service Quality and Customer Satisfaction of Financial Institutions

Erica D. Bangkong, Joriz Jhon E. Bautista, Charisse A. Pernito, Jessa I. Silat & Jilla Mae D. Susada · Asian Journal of Education and Social Studies · 2025

This study explored service quality and customer satisfaction among clients of financial institutions in Cateel, Davao Oriental. It analyzed respondents’ demographics (age, gender, civil status, education, income source, and monthly income) and assessed service quality using the...

Open access Research Article 10.9734/ajess/2025/v51i82315

Student Satisfaction with Canteen Services at Davao Oriental State University-Cateel Campus

Lhea Mae A. Bacalla, Maria Rona P. Butulan, Maricel B. Morales, Elvie Jean C. Reyes, Jilla Mae D. Susada & Nikka Veroy · Asian Journal of Education and Social Studies · 2025

This study aimed to assess the level of customer satisfaction with school canteen services and identify which service attributes most significantly influence satisfaction at Davao Oriental State University-Cateel Campus. A descriptive-comparative, quantitative design was employed...

Open access Research Article 10.9734/ajess/2025/v51i72205

Financial Literacy and Retirement Preparedness among Government Employees: A Correlation Analysis

Regine E. Apostol, Jolo G. Maitom, Maricel I. Manus, Sonny P. Ravelo, James Kyle C. Saligumba & Jilla Mae D. Susada · Asian Journal of Education and Social Studies · 2025

The increasing number of senior government employees poses significant challenges for the retirement system worldwide. Many senior government employees in the Philippines, particularly in rural areas such as Cateel, Davao Oriental, face financial instability due to inadequate ret...

Open access Research Article 10.9734/ajess/2025/v51i82269

Customer Satisfaction with E-banking in Rural Philippines: Basis for Action Plan

Marianil P. Andoyo, Jay Ann M. Cabiza, Sarah Mae P. Dino, Dennes Mia Babe D. Estrella, Edlyn P. Luntad & Jilla Mae D. Susada · Asian Journal of Education and Social Studies · 2025

This study assessed customer satisfaction with e-banking services among government employees in Cateel, Davao Oriental, Philippines. A descriptive-comparative design was used, gathering data from 185 respondents through a structured survey. Results showed a high overall level of...

Open access Research Article 10.9734/ajess/2025/v51i82239