Social Media Marketing and Word of Mouth on Product Purchase Intentions at Bibit FinTech Startup with the Mediation of Brand Awareness
Sandra Tania, Erna Listiana, . Syahbandi, . Ramadania, Nur Afifah
Journal of Economics, Management and Trade · pp. 1–15 · Published 16 Jan 2023
10.9734/jemt/2023/v29i21075Abstract
Aims: This study aims to find out whether marketing through social media and word of mouth can significantly influence brand awareness and purchase intention of mutual fund products at Bibit startup, because branding plays an important role in services since the stronger the brand, the higher the customer's trust in the invisible purchase. Design/Methodology: This study uses a survey research design method and a quantitative approach which used to ascertain causal relationships between variables, a causal research design is used in this study. The sampling method was carried out online through an online questionnaire which is distributed to respondents who are considered according to predetermined criteria. Bibit startup or PT. Bibit Tumbuh Bersama products were used in the research. Collection of respondents was place during October and November 2022. The source of data in this study is 200 respondents who are Instagram social media users and followers of Bibit’s Instagram account. The research was conducted to obtain significant conclusions using the data analysis model which was processed using the SEM AMOS 26 method. Results: Based on the results of the Sobel test used in this study to examine the relationship between variables mediated by brand awareness, it has shown a positive and significant value. One of the variables that influence consumers’ decision to make a purchase is awareness of the brand of a product. Conclusion: Concerns concerning the expansion of social media marketing must be monitored in order to strengthen a brand's visibility. Consumers who are aware of a brand's existence are more likely to make recurrent purchases as well as first-time purchases.
References (57)
- 1 The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. [DOI]
- 2 Users of the world, unite! The challenges and opportunities of Social Media [DOI]
- 3 Strategic Brand Management: Building, Measuring, and Managing Brand Equity. [DOI]
- 4 Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics [DOI]
- 5 Exploring the factors associated with Web site success in the context of electronic commerce [DOI]
- 6 Why are you telling me this? An examination into negative consumer reviews on the Web [DOI]
- 7 Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework [DOI]
- 8 Response bias, social desirability and dissimulation [DOI]
- 9 Consumer Search: An Extended Framework [DOI]
- 10 The impact of user interactions in social media on brand awareness and purchase intention: the case of MINI on Facebook [DOI]
- 11 Impacts of Luxury Fashion Brand’s Social Media Marketing on Customer Relationship and Purchase Intention [DOI]
- 12 Consumer Behavior: Building Marketing Strategy
- 13 Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response [DOI]
- 14 Brand Awareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product: A Replication [DOI]
- 15 Advertising, Promotion, and Other Aspects of Integrated Marketing Communications
- 16 MANAJEMEN PEMASARAN JILID I
- 17 Factors influencing consumer perceptions of brand trust online [DOI]
- 18 Communication Channels and Word of Mouth: How the Medium Shapes the Message [DOI]
- 19 The Impact of Social Media Marketing Medium toward Purchase Intention and Brand Loyalty among Generation Y [DOI]
- 20 Strategi menaklukkan pasar: melalui riset ekuitas dan perilaku merek
- 21 The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty
- 22 The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty
- 23 Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context [DOI]
- 24 The Impact of Social Network Marketing on Consumer Purchase Intention in Pakistan: Consumer Engagement as a Mediator
- 25 An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations, Trust, Loyalty and Word of Mouth [DOI]
- 26 Sports fan experience: Electronic word-of-mouth in ephemeral social media [DOI]
- 27 THE EFFECT OF SOCIAL MEDIA MARKETING, WORD OF MOUTH, AND EFFECTIVENESS OF ADVERTISING ON BRAND AWARENESS AND INTENTION TO BUY [DOI]
- 28 Strategi Pemasaran Melalui Media Sosial dan Minat Beli Mahasiswa [DOI]
- 29 PENGARUH SOCIAL MEDIA MARKETING, BRAND AWARENESS TERHADAP KEPUTUSAN PEMBELIAN DENGAN MINAT BELI SEBAGAI VARIABEL INTERVENING PADA J.CO DONUTS & COFFEE SEMARANG
- 30 Web equity: a framework for building consumer value in online companies [DOI]
- 31 Managing Brand Experience: The Market Contact Audit™ [DOI]
- 32 Advertising: Stimulant or Suppressant of Online Word of Mouth? [DOI]
- 33 Corporate Tweeting: Analysing the Use of Twitter as a Marketing Tool by UK Trade Publishers [DOI]
- 34 Impacts of the trilogy of emotion on future purchase intentions in products of high involvement under the mediating role of brand awareness [DOI]
- 35 The Effect of Social Media Marketing, Word of Mouth, and Effectiveness of Advertising on Brand Awareness and Intention to Buy [DOI]
- 36 A Study on the Impact of Customer Engagement on Continued Purchase Intention for Online Video Websites VIP Service [DOI]
- 37 A survey of the role of social media platforms in viral marketing: The influence of eWOM
- 38 PERAN BRAND IMAGE MEMEDIASI PENGARUH ELECTRONIC WORD OF MOUTH DAN BRAND AWARENESS TERHADAP NIAT BELI [DOI]
- 39 PENGARUH WORD OF MOUTH TERHADAP MINAT BELI DAN DAMPAKNYA PADA KEPUTUSAN PEMBELIAN (Survei pada konsumen Legipait Coffeeshop Malang)
- 40 Pengaruh Promosi Melalui Media Sosial Dan Word Of Mouth Terhadap Keputusan Konsumen Memilih Wedding Organizer (Studi Pada Konsumen Art Project Lampung di Kecamatan Trimurjo Lampung Tengah) [DOI]
- 41 Reason and reaction: the dual route of the decision-making process on Facebook fan pages [DOI]
- 42 The shape of Word-of-Mouth response function [DOI]
- 43 Pengaruh Sosial Media Marketing Melalui Instagram Terhadap Brand Awareness Pada Pt.Dealpro Indonesia Bandung 2019
- 44 Pengaruh Social Media Marketing Melalui Facebook Terhadap Minat Beli Produk Kartu Halo Pt. Telkomsel West – Jabodetabek
- 45 A Primer on Partial Least Squares Structural Equation Modeling [DOI]
- 46 Personality and Individual Differences [DOI]
- 47 Consumer Behavior: Building Marketing Strategy
- 48 Frequently Asked Questions (FAQ) [DOI]
- 49 The Effect of Ownership Structure of Initial Public Offerings (IPOs) on Dividend Initiation: A Case Study in Malaysia [DOI]
- 50 The Effect of Halal Awareness on Purchase Intention of Halal Food: A Case Study in Indonesia [DOI]
- 51 The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers [DOI]
- 52 The Impact of Social Media Marketing on Purchase Intention in a Transition Economy: The Mediating Role of Brand Awareness and Brand Engagement [DOI]
- 53 PENGARUH VIDEO ADVERTISING DAN SOSIAL MEDIA KONTEN MELALUI BRAND AWARENESS TERHADAP MINAT BELI PADA APLIKASI GOFOOD DI KOTA MAKASSAR [DOI]
- 54 Pengaruh Media Social Marketing Dan Electronic Word Of Mouth Terhadap Minat Beli Pada Produk Sepatu Converse Pada Mahasiswa FEB Universitas Prof Dr Hamka [DOI]
- 55 International Journal of Innovation, Creativity and Change [DOI]
- 56 Asian Journal of Business and Accounting [DOI]
- 57 International Journal of Data and Network Science [DOI]
Cited by 14
Moh. Fikri Haikal, Nur Asnawi · Asian Journal of Economics, Business and Accounting · 2024
Danny Febriana, Riski Taufik Hidayah · International Journal of Science, Technology & Management · 2025
Michael Oyedele Oyenuga, Chok Nyen Vu · Marketing and Branding Research · 2024
Ajayeb Abu Daabes, Elham Hussein · 2023 24th International Arab Conference on Information Technology (ACIT) · 2023
Reny Refitaningsih Peby Ria · International Journal of Business, Law, and Education · 2023
Vanndy Pak, Soriya Pech, Chanreaksmey Thoun · University of South-East Asia Research Journal · 2024
Shifa Aprilliani, Syahbandi, Ana Fitriana · Ilomata International Journal of Management · 2024
Showing 7 of 14 known citations — external sources report more than can currently be individually listed.
Related research
- Consumer Purchase Intention the Products of Small and Medium Enterprises (MSMEs) in the Province of West Nusa Tenggara — shares topic coverage
- Factors Influencing Farmers Purchase Intention toward Insecticides of Rajkot District, India — shares topic coverage
- Will You Purchase Green Products? The Joint Mediating Impact of Environmental Concern and Environmental Responsibility on Consumers’ Attitude and Purchase Intention — shares topic coverage
- The Effect of Integrity of Product Image and Perfectionism Personality of Consumer on Purchase Intentions — shares topic coverage
- A TAM Approach of Studying the Factors in Social Media and Consumer Purchase Intention in Hong Kong — shares topic coverage
Article metrics
Real usage data collected on this platform.
72
Page views
0
PDF downloads
33
Outbound clicks
14
Citations
Views over time
Views by country
Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".
Traffic sources
Referring site, by host.
Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.