Organizational Justice and Quality of Work Life as a Pushing of Organizational Citizenship Behavior (OCB): The Mediating Effect of Organizational Commitment

Abstract

Objective: This study aims to analyze the influence of Organizational Justice and Quality of Work Life on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a Mediation Variable, using the Education Office of Ciamis Regency, West Java, Indonesia, West Java, Indonesia as a case study. Study Design:  This research uses a quantitative approach with data collection using questionnaires. All of these research items were measured using a likert scale of 1 to 5. This study uses saturated sampling techniques. Place of Study: The population of this study is members of the Education Office of Ciamis Regency, West Java, Indonesia, West Java, Indonesia. Methodology: This study used saturated sampling so that the sample totaled 105. Data processing uses the SmartPLS 4 application with the Structural Equation Modeling-Partial Least Square (SEM-PLS) technique. Data analysis was carried out using loading factors, validity test and reliability test, Discriminant Validity: Fornell-Larcker, deep model with R-Square and hypothesis test. Results: The findings of the study show that Organizational Justice, Quality of Work, and Organizational Commitment have a significant positive effect on Organizational Citizenship Behavior. Meanwhile, Organizational Commitment that mediates Organizational Justice has a negative effect on Organizational Citizenship Behavior. Then the Organizational Commitment mediates the Quality of Work Life which has a positive effect on the Organization's Citizenship Behavior. Conclusion: These results show that when employees are treated fairly and have a good quality of life, they tend to exhibit extra-role behaviors that are beneficial to the organization. In addition, organizational commitment has been proven to mediate the influence of QWL on OCB, but it does not play a mediator in the relationship between organizational justice and OCB.