The Effects of Job Rotation, Role Stress and Job Satisfaction on Organizational Citizenship Behavior of Bank Employees

Abstract

Aims: This study mainly investigates the effects of job satisfaction on organizational citizenship behavior, along with the antecedent effects of job rotation and role stress on job satisfaction in banks. Further it examines the level of variables, relationships and impacts between ‘Job satisfaction and Organizational Citizenship Behavior’, ‘Role stress and Job satisfaction’ and ‘Job rotation and Job satisfaction’. Also this study trying to explore mediating role of Job satisfaction in connecting antecedents ‘role stress and job rotation’ with Organizational Citizenship Behavior. Study Design: It is a descriptive study. A structured questionnaire was prepared and distributed among the sample with closed statements measured with ordinal measures called Likert’s Five Points Rating Scale. Place and Duration of Study: The study population consists of bank employees of 13 banks in Batticaloa District, between September 2016 and December 2016. Methodology: 200 bank employees as respondents by applying simple random sampling method from the study population of bank employees from 13 banks in Batticaloa District. The response rate has been 83% (97 men, 69 women; age range 21 – 60). Results: Variables Job rotation, Job Satisfaction and Organizational Citizenship Behavior are in high level and Role stress is moderate level. Relationship between Job satisfaction and Organizational Citizenship behavior is found as strong positive (0.570) correlation and impact 32.5%. Antecedents Job Rotation has positive relationship and impact (R - 0.435; R2 - 0.189) while Role stress negatively correlated and has impact (R - -0. 652; R2 - 42.6) in Job satisfaction. As well Job satisfaction is playing mediating role in connecting antecedents Role stress and Job rotation with Organizational citizenship behavior. Conclusion: Job rotation, Job Satisfaction and Organizational Citizenship Behavior are in high level and Role stress is in moderate level. ‘Job Satisfaction and Organizational Citizenship Behavior’ and ‘Job rotation and Job Satisfaction’ have positive relationships and impacts. Where, ‘Role stress and Job satisfaction’ have inverse relationship and impact. As well it is clear that Job satisfaction plays mediating role in connecting antecedents (Job rotation and Role stress) with Organizational Citizenship behavior.