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Research Article Open access CC BY 4.0

A Critical Evaluation of the Performance Management System for Non-teaching Staff: The Quality Management System for School Based Educators and the Whole School Evaluation System

Phakamile Thwala

Asian Journal of Education and Social Studies · pp. 852–867 · Published 18 Nov 2025

10.9734/ajess/2025/v51i112656

Abstract

In its quest to achieve quality outcomes, the department of basic education in South Africa has adopted a variety of measures aimed at improving individual and collective performance in schools. This article evaluates the implementation of performance management and development system (PMDS), Quality Management System and Whole school evaluation (WSE) in the south African school. It reflects on the evolution of each system and compares each and its challenges and effect on the school community. The study posit each system against relevant standardisation mechanism and system. It reflect on the progress and challenges affecting each system. The author argues that all the adopted systems are grossly hampered by systemic and human challenges at the implementation stage. A need to invest more resources on capacitation for both trainers is proposed as major intervention required for improvement.

Performance management quality management system schools educators school public service whole school evaluation

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