Optimising Service Delivery in State-Owned Energy Corporations: Examining Stakeholder Participation Strategies at Uganda Electricity Distribution Company Limited

Abstract

This research examined the influence of stakeholder participation on service delivery in state-owned energy corporations, focusing on Uganda Electricity Distribution Company Limited (UEDCL) Limited. Stakeholder Theory provided the foundation for assessing how stakeholder participation influences service efficiency. A quantitative approach incorporating correlational and survey research designs was adopted, targeting 678 individuals, including board members, UEDCL employees, and private sector participants in the energy industry. Stratified, proportionate, purposive, and simple random sampling techniques facilitated the selection of 251 respondents. Self-administered questionnaires were used for data collection, with analysis conducted through descriptive statistics such as means, frequencies, percentages, and standard deviations, alongside inferential techniques, including linear regression and correlation analysis, using SPSS version 28. Results indicated a significant relationship between stakeholder participation and service delivery (β = 0.401, t = 6.057, p = 0.000; p < 0.05), emphasising the crucial role of stakeholder engagement in improving service efficiency. Strengthening stakeholder involvement mechanisms can enhance responsiveness and decision-making processes in service delivery. This study provides an empirical examination of stakeholder participation in Uganda’s energy sector, offering valuable insights for improving governance and operational efficiency in state-owned enterprises.