Organizational Citizenship Behavior and Managerial Fairness as Predictors of Conflict Resolution Skills

Abstract

Poor conflict resolution skills among teachers can lead to escalated tensions, stress, and a decline in productivity, not only for them but also for students. With the foregoing issues in the learning environment, there is a need to study the factors affecting conflict resolution skills among the teachers. Among the variables, organizational citizenship behavior and Managerial Fairness play significant roles in enhancing conflict resolution skills among teachers. This study aimed to investigate whether organizational citizenship behavior and managerial fairness significantly predict conflict resolution skills of elementary teachers in public secondary institutions in Lupon District, Division of Davao Oriental. Employing a descriptive-correlational research design, standardized questionnaires were administered through face-to-face surveys to 132 teachers. The mean, standard deviation (SD), Pearson product-moment correlation, as well as simple and multiple linear regression analyses were utilized for data analysis. The findings revealed that the extent of organizational citizenship behavior and organizational justice was described as very extensive. However, conflict resolution skills were described as extensive. Correlation analysis indicated significant relationships between organizational citizenship behavior, managerial fairness, and conflict resolution skills. Furthermore, organizational citizenship behavior and managerial fairness significantly influenced the conflict resolution skills of teachers. It is recommended that school administrators enhance organizational citizenship behavior by recognizing and incentivizing teachers’ voluntary contributions, such as mentoring peers and assisting in school activities. To strengthen organizational justice, transparent decision-making and equitable resource distribution may be prioritized. Additionally, professional development programs on conflict resolution strategies may be provided to improve teachers' ability to manage and resolve conflicts effectively. Investing in programs that enhance both organizational citizenship behavior and organizational justice will ultimately contribute to more effective conflict resolution skills among teachers, leading to a more harmonious and productive educational environment.