Influence of Cultural Competence Training among Health Care Workers on Patient Satisfaction and Health Outcomes in Diverse Communities

Abstract

This study aimed at exploring impact of cultural competence training on enhancing patients satisfaction and improving health outcomes within such communities. Study Design: Analytical-cross sectional study design approach was applied in this study, both qualitative and quantitative methods were utilized to collect data.  Relationship between cultural competence training and its effects on patient satisfaction and health outcomes was examined as well as mechanisms through which cultural competence training influences healthcare delivery in diverse settings was explored. Place and Duration of Study: The study was conducted in Kiambu Level 5 Hospital in Kiambu County, Kenya. This region hosts a mixed population with varying cultures, and it is a level 5 hospital with high referrals of various cases from different parts of the county. The area provided conducive environment for this study since it borders Nairobi and its population comprises of people from diverse communities with cultural practice and beliefs. The study took a period of six months, from September 2023 to March 2024. Methodology: The study used random sampling to sample all healthcare providers and head of departments were selected. A sample of 156 Health care Workers was considered for the survey. Cochran's formula for finding sample size in large populations was applied to determine the sample size. The study utilized two primary research instruments a structured questionnaire and an interview guide. Ethical approval was attained from the relevant authority. Results: The study found that cultural competence training positively affects patient adherence to treatment plans, with a Chi-square value of 9.11 and a p-value of 0.0202, Conclusion: The cultural competence training programs significantly benefit healthcare delivery by improving providers' communication effectiveness, trust-building, and overall patient satisfaction Recommendations: Training of   cultural competence resulting in patients satisfaction and health outcomes is not only essential for healthcare professionals but also for policymakers, educators, and healthcare organizations committed to promoting equity and inclusivity in healthcare deliver.