Human Capital Development and Service Delivery in Lagos State: A Study of Selected Ministries

Abstract

Public service delivery is an effort to provide the much-expected value for customers or clients by a government-funded organization through the activities, relationship, or interaction between its employees and the people. Public service organizations in Lagos State cannot deliver effective and efficient services without adequate Human Capital Development. This study seeks to examine the relationship between human capital development and public service delivery in Lagos with emphasis on training, performance appraisal, and job enrichment programs; through the lens of human relations theory as popularised by Elton Mayo. The survey research design was used in this study, and data were analyzed using Pearson Moment Coefficient Correlation (through SPSS) at 0.05 level of significance. Findings in this study reveal that efficient service delivery in Lagos State public service organizations, which is supposed to be a function of proper human capital development, has been on a dwindling mode and for more than three decades now, the Lagos State public service organizations have not overcome the challenge of rendering epileptic services to the public. This study concludes that more attention should be paid to the development of human capital in Lagos State public sector for efficient and effective service delivery. It recommends regular training and performance appraisal for the employees in Lagos PSO.