Transforming Educational Quality: A Case Study on Implementing a Balanced Scorecard-Based MIS at Darul Hikam Foundation Bandung

Abstract

This study examines the strategic impact of implementing a Balanced Scorecard-based Management Information System (BSC MIS) on enhancing educational quality at Majelis Pendidikan Darul Hikam (MPDH) Bandung, a multi-unit educational institution. Employing a qualitative, instrumental case study design, data were gathered through semi-structured interviews, document analysis, and non-participant observations, and subsequently analyzed via thematic analysis. The findings reveal that the BSC MIS implementation has yielded significant strategic impacts, primarily by: (1) enhancing strategic alignment and performance monitoring across diverse units; (2) sharpening stakeholder focus and improving service delivery mechanisms; and (3) creating a structured framework for continuous improvement and professional development. Key success factors included strong leadership commitment and the adaptive implementation of a system, while persistent challenges involved varying levels of technological literacy and the need to embed a data-driven culture fully. This study provides crucial empirical evidence on the strategic value of BSC MIS as an integrated tool for quality enhancement in complex educational settings, offering actionable insights for institutional leaders.