The Influence of Health and Safety Factors on Employee Timely Service Delivery: A Case of Iringa Referral Hospital

Abstract

The healthcare sector, particularly in low- and middle-income countries, faces significant challenges related to health and safety, which directly impact employee performance and service delivery efficiency. Despite the recognition of health and safety measures, gaps remain in understanding how these factors, particularly the provision and usage of Personal Protective Equipment (PPE), influence timely service delivery in resource-constrained settings like Iringa Referral Hospital. The Main Objective of the study was to assess the Influence of Health and Safety Factors on Employee Timely Service Delivery: A Case of Iringa Referral Hospital. The Specific Objectives of the study was to evaluate the influence of Personal Protective Equipment (PPE) factor on employee timely service delivery in Iringa Referral Hospital. A mixed-methods approach was employed, combining quantitative surveys with qualitative interviews. Data were collected from 110 respondents, including doctors, nurses, and support staff, using structured questionnaires and semi-structured interviews, followed by statistical analysis and thematic analysis. The study revealed that while PPE availability is generally adequate, inconsistencies exist that compromise safety and efficiency. Training on PPE usage was infrequent, and enforcement of PPE policies varied, affecting compliance and timely service delivery. The findings underscore the critical role of PPE in enhancing employee safety and service efficiency. Inconsistent availability and training hinder optimal performance, suggesting that improvements in these areas are essential for healthcare delivery. It is therefore recommended that Iringa Referral Hospital strengthen its PPE management systems, ensure consistent supply and maintenance, and implement regular training and monitoring programs to promote compliance and efficiency. Future research should examine the long-term effects of improved PPE practices on employee performance, occupational safety, and patient care outcomes.