The Impact of Servant Leadership on Job Satisfaction and Turnover Intention Using Employee Engagement as a Mediating Variable at Community Health Care Centers in Bengkayang
Noverita Irmayati, Irmayati, Noverita, Titik Rosnani, Ilzar Daud, Rizky Fauzan
Asian Journal of Economics, Business and Accounting · pp. 1–13 · Published 9 Sep 2023
10.9734/ajeba/2023/v23i201089Abstract
Aims: Leadership in health care centers is crucial and it has been facing challenges. Servant leadership is a type of leadership application in the health care sector. This study aims to determine the impact of servant leadership on job satisfaction and turnover intention using employee engagement as a mediating variable. Study Design: Explanatory research Place and Duration of Study: The study was conducted in April 2023 to May 2023 at community health care centers in Bengkayang. The authors began by identifying phenomena and problems, assessing object- related problems, developing a conceptual framework, conducting interviews, and distributing questionnaires. Methodology: This study was done using a quantitative method. The data was collected through a questionnaire involving a total of 155 respondents using a targeted purposive sampling technique. The data was analyzed usingSEM – PLS (Stuctural Equation Model - Partial Least Square). Result: The servant leadership has a negative and significant impact on turnover intention and a positive and significant effect on job satisfaction. Meanwhile, the servant leadership also has a significant relationship with job satisfaction and turnover intention when mediated by employee engagement. Conclusion: The servant leadership has a direct or indirect relationship with job satisfaction and turnover intention.
References (52)
- 1 When to use and how to report the results of PLS-SEM [DOI]
- 2 Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study [DOI]
- 3 Assessing measurement model quality in PLS-SEM using confirmatory composite analysis [DOI]
- 4 Multivariate Data Analysis [DOI]
- 5 Validating Instruments in MIS Research1 [DOI]
- 6 Nurse turnover: A literature review [DOI]
- 7 Career satisfaction, organizational commitment, and turnover intention [DOI]
- 8 Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement [DOI]
- 9 Reflections on Robert K. Greenleaf and servant‐leadership [DOI]
- 10 A systematic review of the servant leadership literature in management and hospitality [DOI]
- 11 Leadership Models in Health Care—A Case for Servant Leadership [DOI]
- 12 The Crucial Role of Turnover Intentions in Transforming Moral Disengagement Into Deviant Behavior at Work [DOI]
- 13 Influence of empowerment, psychological contract and employee engagement on voluntary turnover intentions [DOI]
- 14 Participative leadership and job satisfaction [DOI]
- 15 Role of servant leadership in contemporary hospitality [DOI]
- 16 The relationship between leadership style and health worker motivation, job satisfaction and teamwork in Uganda [DOI]
- 17 Servant leadership in hospitality: a meta-analytic review [DOI]
- 18 Validation of work pressure and associated factors influencing hospital nurse turnover: a cross-sectional investigation in Shaanxi Province, China [DOI]
- 19 Servant Leadership, Employee Satisfaction, and Organizational Performance in Rural Community Hospitals [DOI]
- 20 Leadership requirements for Lean versus servant leadership in health care: a systematic review of the literature [DOI]
- 21 Transformational leadership and turnover [DOI]
- 22 Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? [DOI]
- 23 Multifaceted Role of Job Embeddedness Within Organizations: Development of Sustainable Approach to Reducing Turnover Intention [DOI]
- 24 Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement [DOI]
- 25 The effect of servant leadership on employee turnover in SMEs in Nigeria: the role of career growth potential and employee voice [DOI]
- 26 Responsible leadership and workplace deviant behaviour: modelling trust and turnover intention as mediator [DOI]
- 27 Servant Leadership, Hope, and Organizational Virtuousness: A Framework Exploring Positive Micro and Macro Behaviors and Performance Impact [DOI]
- 28 The Power of Servant Leadership to Transform Health Care Organizations for the 21st-Century Economy [DOI]
- 29 Servant leadership and job satisfaction within private healthcare practices [DOI]
- 30 Conceptualizations of clinical leadership: a review of the literature [DOI]
- 31 The Effect of Work Satisfaction on Employee Engagement [DOI]
- 32 Healthcare Leadership in the COVID-19 Pandemic: From Innovative Preparation to Evolutionary Transformation [DOI]
- 33 The influence of abusive supervision on employee engagement, stress and turnover intention [DOI]
- 34 Service employees’ workplace fun and turnover intention: the influence of psychological capital and work engagement [DOI]
- 35 Leadership: Theory and practice [DOI]
- 36 Organizational Culture, Quality of Care and Leadership Style in Government General Hospitals in Kuwait: A Multimethod Study [DOI]
- 37 Preparing for Future Pandemics: Challenges for Healthcare Leadership [DOI]
- 38 Fear of COVID-19 and employee engagement: does emotional stability matter? [DOI]
- 39 Servant Leadership [DOI]
- 40 Employee engagement and autoethnography: being and studying self [DOI]
- 41 An exploratory investigation into voluntary employee turnover and retention in small businesses [DOI]
- 42 Mediator Analysis of Job Satisfaction: Relationship between Servant Leadership and Employee Engagement [DOI]
- 43 Leadership for health care in the 21st Century: A personal perspective [DOI]
- 44 Servant leadership [DOI]
- 45 The nexus of job resources and turnover intentions with the mediating role of employees’ work engagement in the hospitality industry [DOI]
- 46 Mentorship: the heart and soul of health care leadership [DOI]
- 47 Servant leadership: a case study of a Canadian health care innovator [DOI]
- 48 Demonstrating Servant Leadership During the COVID-19 Pandemic [DOI]
- 49 Work Engagement, Job Satisfaction, and Nurse Turnover Intention
- 50 HRM practices and employee engagement: role of personal resources- a study among nurses [DOI]
- 51 The Impact of Leadership Styles of Nurse Managers on Nurses’ Motivation and Turnover Intention Among Jordanian Nurses [DOI]
- 52 Launching the dynamic employee engagement framework: towards a better understanding of the phenomenon [DOI]
Cited by 2
Primadi Candra Susanto, Ni Nyoman Sawitri, Hapzi Ali · Bulletin of Counseling and Psychotherapy · 2024
Showing 1 of 2 known citations — external sources report more than can currently be individually listed.
Related research
- The Correlation between Organizational Culture, Leadership Behavior, and Job Satisfaction: A Cross-sectional Study of General Hospital Nurses in Nigeria — shares topic coverage
- Impact of Organisational Climate and Commitment among Nurses Job Satisfaction: A Review of Literature — shares topic coverage
- A Multi-dimensional Approach to Analyse the Core Dimensions of Organizational Culture in a Research and Development Organization in Tamil Nadu, India — shares topic coverage
- Job Satisfaction and its Influence on Teachers’ Performance in Osun State, Nigeria — shares topic coverage
- Positive Teacher-student Relationships in Gomdar Cluster Schools — shares topic coverage
Article metrics
Real usage data collected on this platform.
7
Page views
0
PDF downloads
0
Outbound clicks
2
Citations
Views over time
Views by country
Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".
Traffic sources
Referring site, by host.
Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.