Skip to content
Research Article Open access CC BY 4.0

The Impact of Servant Leadership on Job Satisfaction and Turnover Intention Using Employee Engagement as a Mediating Variable at Community Health Care Centers in Bengkayang

Noverita Irmayati, Irmayati, Noverita, Titik Rosnani, Ilzar Daud, Rizky Fauzan

Asian Journal of Economics, Business and Accounting · pp. 1–13 · Published 9 Sep 2023

10.9734/ajeba/2023/v23i201089

Abstract

Aims: Leadership in health care centers is crucial and it has been facing challenges. Servant leadership is a type of leadership application in the health care sector. This study aims to determine the impact of servant leadership on job satisfaction and turnover intention using employee engagement as a mediating variable. Study Design: Explanatory research Place and Duration of Study: The study was conducted in April 2023 to May 2023 at community health care centers in Bengkayang. The authors began by identifying phenomena and problems, assessing object- related problems, developing a conceptual framework, conducting interviews, and distributing questionnaires. Methodology: This study was done using a quantitative method. The data was collected through a questionnaire involving a total of 155 respondents using a targeted purposive sampling technique. The data was analyzed usingSEM – PLS (Stuctural Equation Model - Partial Least Square). Result: The servant leadership has a negative and significant impact on turnover intention and a positive and significant effect on job satisfaction. Meanwhile, the servant leadership also has a significant relationship with job satisfaction and turnover intention when mediated by employee engagement. Conclusion: The servant leadership has a direct or indirect relationship with job satisfaction and turnover intention.

Employee engagement job satisfaction servant leadership turnover intention

References (52)

  1. 1 When to use and how to report the results of PLS-SEM [DOI]
  2. 2 Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study [DOI]
  3. 3 Assessing measurement model quality in PLS-SEM using confirmatory composite analysis [DOI]
  4. 4 Multivariate Data Analysis [DOI]
  5. 5 Validating Instruments in MIS Research1 [DOI]
  6. 6 Nurse turnover: A literature review [DOI]
  7. 7 Career satisfaction, organizational commitment, and turnover intention [DOI]
  8. 8 Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement [DOI]
  9. 9 Reflections on Robert K. Greenleaf and servant‐leadership [DOI]
  10. 10 A systematic review of the servant leadership literature in management and hospitality [DOI]
  11. 11 Leadership Models in Health Care—A Case for Servant Leadership [DOI]
  12. 12 The Crucial Role of Turnover Intentions in Transforming Moral Disengagement Into Deviant Behavior at Work [DOI]
  13. 13 Influence of empowerment, psychological contract and employee engagement on voluntary turnover intentions [DOI]
  14. 14 Participative leadership and job satisfaction [DOI]
  15. 15 Role of servant leadership in contemporary hospitality [DOI]
  16. 16 The relationship between leadership style and health worker motivation, job satisfaction and teamwork in Uganda [DOI]
  17. 17 Servant leadership in hospitality: a meta-analytic review [DOI]
  18. 18 Validation of work pressure and associated factors influencing hospital nurse turnover: a cross-sectional investigation in Shaanxi Province, China [DOI]
  19. 19 Servant Leadership, Employee Satisfaction, and Organizational Performance in Rural Community Hospitals [DOI]
  20. 20 Leadership requirements for Lean versus servant leadership in health care: a systematic review of the literature [DOI]
  21. 21 Transformational leadership and turnover [DOI]
  22. 22 Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? [DOI]
  23. 23 Multifaceted Role of Job Embeddedness Within Organizations: Development of Sustainable Approach to Reducing Turnover Intention [DOI]
  24. 24 Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement [DOI]
  25. 25 The effect of servant leadership on employee turnover in SMEs in Nigeria: the role of career growth potential and employee voice [DOI]
  26. 26 Responsible leadership and workplace deviant behaviour: modelling trust and turnover intention as mediator [DOI]
  27. 27 Servant Leadership, Hope, and Organizational Virtuousness: A Framework Exploring Positive Micro and Macro Behaviors and Performance Impact [DOI]
  28. 28 The Power of Servant Leadership to Transform Health Care Organizations for the 21st-Century Economy [DOI]
  29. 29 Servant leadership and job satisfaction within private healthcare practices [DOI]
  30. 30 Conceptualizations of clinical leadership: a review of the literature [DOI]
  31. 31 The Effect of Work Satisfaction on Employee Engagement [DOI]
  32. 32 Healthcare Leadership in the COVID-19 Pandemic: From Innovative Preparation to Evolutionary Transformation [DOI]
  33. 33 The influence of abusive supervision on employee engagement, stress and turnover intention [DOI]
  34. 34 Service employees’ workplace fun and turnover intention: the influence of psychological capital and work engagement [DOI]
  35. 35 Leadership: Theory and practice [DOI]
  36. 36 Organizational Culture, Quality of Care and Leadership Style in Government General Hospitals in Kuwait: A Multimethod Study [DOI]
  37. 37 Preparing for Future Pandemics: Challenges for Healthcare Leadership [DOI]
  38. 38 Fear of COVID-19 and employee engagement: does emotional stability matter? [DOI]
  39. 39 Servant Leadership [DOI]
  40. 40 Employee engagement and autoethnography: being and studying self [DOI]
  41. 41 An exploratory investigation into voluntary employee turnover and retention in small businesses [DOI]
  42. 42 Mediator Analysis of Job Satisfaction: Relationship between Servant Leadership and Employee Engagement [DOI]
  43. 43 Leadership for health care in the 21st Century: A personal perspective [DOI]
  44. 44 Servant leadership [DOI]
  45. 45 The nexus of job resources and turnover intentions with the mediating role of employees’ work engagement in the hospitality industry [DOI]
  46. 46 Mentorship: the heart and soul of health care leadership [DOI]
  47. 47 Servant leadership: a case study of a Canadian health care innovator [DOI]
  48. 48 Demonstrating Servant Leadership During the COVID-19 Pandemic [DOI]
  49. 49 Work Engagement, Job Satisfaction, and Nurse Turnover Intention
  50. 50 HRM practices and employee engagement: role of personal resources- a study among nurses [DOI]
  51. 51 The Impact of Leadership Styles of Nurse Managers on Nurses’ Motivation and Turnover Intention Among Jordanian Nurses [DOI]
  52. 52 Launching the dynamic employee engagement framework: towards a better understanding of the phenomenon [DOI]

Cited by 2

Determinations of Employee Engagement: Servant Leadership, Training, Self-Efficacy Effects on Employee Performance

Primadi Candra Susanto, Ni Nyoman Sawitri, Hapzi Ali · Bulletin of Counseling and Psychotherapy · 2024

Showing 1 of 2 known citations — external sources report more than can currently be individually listed.

Article metrics

Real usage data collected on this platform.

7

Page views

0

PDF downloads

0

Outbound clicks

2

Citations

Views over time

Views by country

Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".

Traffic sources

Referring site, by host.

Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.