Development and Implementation of a Tool for Website Usability Measurement

Abstract

Aims: Today, access to information is mostly provided by using web pages. Web pages have quite a different design. Web design should be able to provide faster and more efficient access to information. This raises issues such as web usability, usability tests, human computer interaction, and user experience. The aim of this study is to develop a web-based tool for measuring the ‘usability’ of a website. The System Usability Scale (SUS) was used in the developed web-based tool for this measurement. Study Design: In this study, a web based tool was developed by using System Usability Scale. The developed web-based tool has been implemented for two websites and the results have been interpreted. Place and Duration of Study: Dokuz Eylül University Department of Computer Science between May 2018 and November 2018. Methodology: In this study, we introduce a tool for the System Usability Scale. The  websites were evaluated by the students using the System Usability Scale tool. The performance of this scale was compared for the websites. The number of participating students in this study for Website-1 and Website-2 is 19 (10 male, 9 female). SUS score data from the students were collected and analyzed in the database quickly and accurately with web-based software. Results: Website-1 score according to the System Usability Scale was calculated  as 69.4 with our tool. It can be said that the website is a good system or a good website. The score of Website-2 is 58 and interpreted as poor website. Conclusion: We have shown that two practical examples are provided to illustrate the effectiveness and practicality of the usability tool.