Satisfaction with the Quality of Educational Services in the BS Mathematics Graduates, College of Science, University of Eastern Philippines

Abstract

This study investigates the level of satisfaction among BS Mathematics graduates from the College of Science, University of Eastern Philippines-Main Campus, from the school years 2000 to 2022. Employing the Higher Educational Service Quality (HESQUAL) model, the research examines satisfaction across five dimensions: Administrative Quality, Physical Environment Quality, Core Educational Quality, Support Facilities Quality, and Transformative Quality. The study reveals a generally high level of satisfaction among graduates, with an overall weighted mean indicating positive evaluations across all dimensions. The administrative staff received the highest satisfaction scores, reflecting effective and supportive services. While rated fairly satisfactory, the physical environment quality indicated areas for improvement, particularly in the library and cafeteria infrastructure. Core educational and transformative quality were rated very satisfied, highlighting the institution's success in providing a conducive learning environment and fostering critical skills. Support facilities were rated fairly satisfied, suggesting room for enhancement to meet student needs better. These findings indicate that while the University of Eastern Philippines is performing well in delivering educational services, there are specific areas where targeted improvements could further enhance graduate satisfaction.