Responding Strategies in Jordanian Arabic:  A Socio-pragmatic Study

Faten Amer; Dipima Buragohain; Ina Suryani

doi:10.9734/jsrr/2020/v26i230220

Research Article Open access CC BY 4.0

Responding Strategies in Jordanian Arabic: A Socio-pragmatic Study

Faten Amer, Dipima Buragohain, Ina Suryani

Journal of Scientific Research and Reports · pp. 13–26 · Published 29 Feb 2020

10.9734/jsrr/2020/v26i230220

Abstract

This study aims to examine the types of response strategies employed in the interactions between Jordanians and the employees of the call-centre-customer service (CCCS) of a major tele-communications company in Jordan. It focuses on their linguistic behaviours upon responding taking into account the degree to which they adhere to Leech’s [1] maxims. Naturally-occurring interactions and designed situations were used to collect data from 28 Jordanian Arabic speakers participated in this study. The results of the study show that participants adhere to a number of the maxims in that responses are made politely whether the act is achieved or not. Furthermore, it has been revealed that participants are impacted by the social and cultural norms of the Jordanian society.

Responding agreement politeness strategies Jordanian Arabic social norms.

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Faten Amer, Dipima Buragohain, Ina Suryani (2020). Responding Strategies in Jordanian Arabic: A Socio-pragmatic Study. Journal of Scientific Research and Reports , 13–26. https://doi.org/10.9734/jsrr/2020/v26i230220

Affiliations

Faten Amer — Centre for International Languages (CIL), Universiti Malaysia Perlis, Malaysia.
Dipima Buragohain — Centre for International Languages (CIL), Universiti Malaysia Perlis, Malaysia.
Ina Suryani — Centre for International Languages (CIL), Universiti Malaysia Perlis, Malaysia.

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