Measuring Services Quality: Tabuk Municipal
Saleh Hamed Alharbi, Omer Ahmed Sayed
Journal of Economics, Management and Trade · pp. 1–9 · Published 12 May 2017
10.9734/BJEMT/2017/33021Abstract
This study evaluates service quality in Tabuk Municipality and tries to identify employee constraints of providing better service. The study used SERVPERF presented by Cronin and Taylor [2] to explore client perceptions of the service quality provided by municipal Tabuk. Interviews with Tabuk Municipality employees were then conducted, which focused on issues raised in the questionnaire analysis. Statistical analyses revealed a positive relationship between the tangible dimension and quality of service. Interviewees indicated that municipal employees require additional training to improve their skills in working with the public. Moreover, employees viewed incentives as an important avenue for improving the quality of services provided.
Cited by 6
Fatemeh Einlo, Mohammad Reza Ekhtesasi, Mehdi Ghorbani · Journal of Groundwater Science and Engineering · 2023
Wendy A. Klein, Alex K. Manda · Coastal Zone Management · 2019
Giuseppe Cascavilla · IEEE Security & Privacy · 2025
Regner N. Castillo Salazar, Jorge Reátegui · 2022
بدرية دخيل ماطر الحربي · Global Journal of Economics and Business · 2022
Francisco Bastida, Lorenzo Estrada · Public Sector Reformand Performance Management in Emerging Economies · 2021
Related research
- Epidemiological Profile of End-Stage Renal Diseases in Riyadh, Saudi Arabia — shares topic coverage
- Prevalence of Depression and Anxiety among Doctors Working in Emergency Units in Al-Madinah, Saudi Arabia, 2021 — shares topic coverage
- Role of Community Pharmacist in Public Health Services, Riyadh, Saudi Arabia — shares topic coverage
- Risk Factors and Prognosis of Chronic Myeloid Leukemia in Saudi Arabia: A Systematic Review — shares topic coverage
- Small Ruminants Abscesses: Bacterial Etiology, Antibiogram and Haematological Study in the East of Saudi Arabia — shares topic coverage
Article metrics
Real usage data collected on this platform.
0
Page views
0
PDF downloads
0
Outbound clicks
6
Citations
Views by country
Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".
No views recorded yet.
Traffic sources
Referring site, by host.
No traffic recorded yet.
Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.