Satisfaction Rate of Clients of Health Houses Affiliated to Dezful University of Medical Sciences

Abstract

Introduction and Objectives: Satisfaction rate of clients has a significant effect in higher quality of services provided by employees. Evaluation of health and medical services is the first necessary step in providing services correctly and also satisfaction rate of clients is one of the most important factors of evaluation. This study was carried out aimed to determine the satisfaction rate of Clients with health houses affiliated to Dezful University of Medical Sciences. Methods: In the present study, 303 people referred to health houses affiliated to Dezful University of Medical Sciences were selected through stratified sampling method and demographic characteristics of the referrals to departments, spending time for them, guidance and training, the adequacy of services, the ability and skill of employees, facilities and equipment adequacy were collected using of questionnaires and interviews from Clients or their attendants. The comments of people and questionnaire information were analyzed by SPSS software. Results: 303 people were interviewed during two months. The mean age of the subjects was 32.33±10.27. Also, 67.3% were women and 32.7% were men. 82.5% were married, 91.74% were living in villages and 15.2 were the Clients attendants. 68.31% of Clients were satisfied with the performance of health houses at high level. Conclusion: According to the results of this study, the performance of health houses affiliated to Dezful University of Medical Sciences was evaluated at a high level. The satisfaction rate of the Clients was at a high level, and the managers can achieve a higher level of satisfaction in the future based on the views of the recipients of service and with more planning and effort.