Patient’s Satisfaction about Dental Services during Pandemic COVID-19 at Riyadh Elm University: A Questionnaire Study

Abstract

Background: Health-care organizations all throughout the world are concerned about quality. Patients' satisfaction has been studied at a number of dental clinics throughout the globe. Patient satisfaction is an important factor in assessing the relationship between the quality of health-care services delivered and the patients' confidence. During the COVID-19 epidemic, the study's goal was to find out how satisfied patients were with the quality of dental treatment, as well as the preventative measures and precautions offered at Riyadh Elm University's dentistry clinics. Materials and Methods: During the COVID-19 epidemic, a pre-validated questionnaire was issued to patients visiting Riyadh Elm University clinics. The research took place from March to September 2020. The questionnaire included questions about consultation provision, gratification with the receptionist's performance, satisfaction with your treating healthcare professional, treatment expenses, satisfaction with the level of housekeeping prevention strategies and preemptive provided, and eventually an overall assessment of the clinic's services. Results: During the COVID-19 pandemic, 1313 questions were gathered from the Riyadh Elm University dentistry clinic's electronic system. During the pandemic COVID-19, (92%) of the participants agreed that getting an appointment at the dental clinics was straightforward, (88.9%) were satisfied with treatments received at Riyadh Elm University's Dental Clinic during the COVID-19 epidemic, and (66 percent) with treatment costs. During the pandemic COVID-19, the vast majority of participants (91 percent) were satisfied with their treatment provider, and the vast majority of participants were satisfied with the services offered by Riyadh Elm University's dentistry clinic. Conclusions: Riyadh Elm University's dentistry clinics were successful in achieving participant satisfaction with services, staff, treatment, and fees during the COVID-19 outbreak.