Patients’ Perceptions of Hospital Care in a Covid-19 Pandemic Population

Abstract

Background: COVID-19 pandemic was associated with pandemonium and misinformation, affecting patients' health-seeking behavior. This study was designed to explore patients' perceptions of hospital care during this period and to provide evidence-based and appropriate public health planning strategies. Materials and Method: A cross-sectional survey was conducted among 155 patients using 22 items structured and self-completion questionnaires to determine (A) Socio-demographic variables, (B) Knowledge and perception of the disease, and (C) The participants’ behaviors towards COVID-19. A Hardcopy version of the questionnaire was administered to the respondents by direct issuance. Results: 103(66.45%) of the respondents knew the cause of COVID-19, while 104 (67.09%) agreed that people can be infected with COVID-19 in the hospital.  84 (54.19%) were afraid of a hospital visit and 66 (42.58%) are unwilling to self-report if they have minor symptoms. A large number 43(27.74%) perceived a clean environment as the impetus to make them comfortable in the hospital. Conclusion: Our study illuminates gaps in the patients’ perceptions of hospital care during the COVID-19 pandemic, which impacted negatively on the patient population as they avoided hospitalization for fear of contracting COVID-19 in the hospital. Furthermore, appropriate public health strategies can improve patients’ perceptions and health-seeking behavior in a pandemic period.