Impact Assessment of Leadership Effectiveness in Public Sector Delivery Process

Abstract

The provision of better services has been a foremost goal of a public sector service department, and leadership has been a challenging managerial aspect in public sectors, mainly because the chain of responsibility and answerability is not clear and the process of managerial assessment in service delivery has for long remained a recessive factor. Various researches have provided evidence that leadership can have a positive effect on service delivery in the public sector and thereby, this study has assessed the impact of leadership in service delivery by assessing the betterment of public sector services as a result of leadership in public sectors. After the review of available literature, the study provides a brief but analytical understanding of the leadership traits and how the implementation of these traits can affect the services in the public sector. This provides an effective understanding of role of leadership in service delivery in public sector, creating positive outcomes for effective service provision, better response system and increased efficacy of public sector programs in comparison to the past instances of public sector service delivery.