Job Satisfaction Level among the Tea Garden Workers in Biswanath District of Assam, India

Abstract

This research aims to study the socio-economic conditions and the current satisfaction levels of the tea garden workers working at Biswanath district of Assam. This study employs a descriptive research design to evaluate the satisfaction levels among tea garden workers. The research focuses on seven distinct aspects of job satisfaction: Wage and Salary Amount, Wage Regularity, Working Hours, Working Conditions, Work Safety, Training Facilities, and Superior's Behavior. The study was conducted in Biswanath District, Assam, India, during the 2023-2024 period. A total of 138 respondents, confirmed to work in tea gardens or factories, were surveyed using a semi-structured schedule. Satisfaction levels were quantified with predetermined 5point scale and analyzed using frequency and percentage tables. The socio-economic profile revealed a diverse age range and a notable gender disparity among respondents, with males outnumbering females across all age groups. The analysis highlighted significant dissatisfaction with wages, with nearly half of the respondents expressing discontent. Wage regularity also emerged as a concern, though most respondents maintained a neutral or slightly positive perspective. Working hours showed mixed satisfaction levels, while working conditions and work safety indicated predominant dissatisfaction. Training facilities received a balanced yet slightly positive response, whereas superior's behavior was viewed neutrally to negatively. The study identifies critical areas for improvement in working conditions at tea gardens and factories of Biswanath district. High levels of dissatisfaction regarding wages, work safety, and superior behavior underscore the urgent need for targeted interventions. Enhancing wage structures, ensuring regular payments, improving working conditions and safety measures, and fostering positive relationships between laborers and superiors are essential steps.