Influence of Feedback Mechanism on Health Care Services in Health Care Setting and Barriers to Their Use in Pakistan

Abstract

Introduction: Healthcare settings in resource limited countries such as Pakistan needs to be improved in terms of services and all other aspects, for that quality improvement tools must be implemented. It is pertinent that continuous measures should be taken for the upgradation of our healthcare system. For this purpose, feedback mechanism is an essential tool which has to be applied at all levels to get better results and patient centric delivery of services. Patient opinions have always been an integral part for the betterment of services as it will help in enhancement of the facilities according to the requirement and will of patients. Methodology: This is review article for which the literature research has been conducted through various electronic databases including PUBMED, MEDLINE, SCIENCE DIRECT and search engines such as Google Scholar. The keywords used were related to the use and influence of feedback mechanism in healthcare settings of resource poor countries. A QI Solution: In the developed countries, feedback system as the tool for quality improvement has long been used and it has impacted positive effects on healthcare system [1]. Therefore, we can use feedback system from patients to the hospital professionals and with that also can introduce 360 feedback mechanism for better effect. Conclusion: The concept of feedback needs to be willingly encompassed and supported by clinical leadership and other participants and it will definitely bring about a positive change. As Pakistan is a resource poor country, this QI initiative would help in improving the facility for both patients and employees.