The Role of Emotional Factors to Mediate Distributive Justice, Procedural Justice and International Justice on Consumer Satisfaction in JPS Gemilang NTB Program

Abstract

In dealing with the economy in a society that is experiencing a decline the government raises social assistance to the community. The NTB government itself uses the JPS program that has been running for a long time by turning it into the NTB Gemilang JPS Program. This study aimed to examine the direct and indirect influence between distributive justice, procedural fairness, and Interactional justice on Consumer Satisfaction through Emotional Factors as an intervening medium. This study used 100 respondents in the form of people who had received the JPS Gemilang NTB program package. Sampling technique using cluster sampling taken in several provinces after the distribution of the JPS Gemilang NTB program. The results of this study distributive justice have a significant effect directly on consumer satisfaction and indirectly through emotional factors, procedural justice has a significant effect directly on consumer satisfaction and indirectly through emotional factors, interactional justice has a significant effect directly on consumer satisfaction and does not have a significant effect indirectly through emotional factors, Distributive Justice. significant effect on Emotional Factors, Procedural Justice has a significant effect on Emotional Factors, Interactional Justice has a significant effect on Emotional Factors, Consumer satisfaction has a significant effect on emotional factors.