Convenience of Digital Financial Services and Financial Inclusion amid Commercial Banks in Kajiado County

Abstract

Despite the expansive banking infrastructure in Kenya, there is a problem bedeviling the Kenya financial sector for a long time. More precisely, there is low access to financial services and products in the presence of digital banking is associated with poor accessibility to financial services. Despite a vast array of empirical literature on digital banking for financial inclusion, little has been done in Kenya about convenience of digital financial services and financial inclusion, hence this study which linked between convenience of digital financial services and financial inclusion in Kajiado County. This research employed descriptive research design with the 323 Kenya commercial banks outlets in Kajiado County as its target population. From this population, a sample size of 179 elements was obtained using Yamane formula. These respondents were selected using stratified proportionate random sampling. The data gathered from primary sources was obtained using a structured questionnaire was administered using drop and. This research used quantitative analysis approach in its analysis to produce descriptive statistics and ordinal logistics regression statistics. The study concludes that at 5% significance level, there is statistically significant effects. Cost effective process of operations, pricing of transactions (money related consideration), affordability of digital connectivity, ease and effectiveness of connectivity of the digital devices, digital finance mechanisms, and availability of digital finance jointly on financial inclusion in Kajiado County.