Exploring the Interplay amid Employee Engagement and Work Agility: Moderating Role of Servant Leadership in Hospitality Sector in Badung Regency, Bali Province

Abstract

Aims: This study aims to analyze the effect of employee engagement and work agility on the performance of housekeeping employees in five-star hotels in Badung Regency, Bali, as well as the moderating role of servant leadership. Study Design:  This research employs a quantitative approach with an explanatory research design. Methodology: The population of this study consists of housekeeping employees in five-star hotels in Badung Regency, totaling 457 employees. The research sample comprises 214 respondents, selected using a purposive sampling technique. Data were collected through a questionnaire and analyzed using the Partial Least Square (PLS) method. Results: The findings indicate that employee engagement and work agility have a positive and significant effect on employee performance. Furthermore, servant leadership strengthens the relationship between employee engagement, work agility, and employee performance as moderator. Conclusion: This study concludes that to enhance the performance of housekeeping employees in five-star hotels, a servant leadership strategy is essential to increase employee engagement and work agility. These findings provide theoretical implications supporting Goal Setting Theory and practical implications for hotel management in improving human resource effectiveness in the hospitality industry.