How Green HRM Practices Effect Organizational Citizenship Behaviour in the Indian Service Sector: The Mediating Role of Job Satisfaction

Abstract

The purpose of this study is to investigate the effect of Green human resource management practices on organizational citizenship behaviour in the Indian service sector through the mediating role of job satisfaction. Among these, Green recruitment & selection and Green Employee Empowerment are identified as key strategic drivers. This study finds the relationship between Green recruitment & selection, Green employee empowerment, Job satisfaction, and Organizational citizenship behaviour. The data was collected through a questionnaire survey from 300 full-time employees of the Indian service sector. In our study, we used Partial Least Square-Structural equation modeling version software (4.0.1.9) to analyze the data. The finding of this study demonstrates that Green HRM practices (Green Recruitment & selections and Green employee empowerment) significantly enhance job satisfaction of employees and subsequently their job satisfaction positively effects   organizational citizenship behaviour among them. This study provides various practical and theoretical implications for employees and Human resource managers who are working in the Indian service sector and how Green Human resource management practices effect employee behaviour in the service sector within an emerging market context.