Healthcare Professionals' User Perceptions of Electronic Health Records (EHRS) in Brazilian Primary Health Care

Abstract

Objective: To analyze the perception of Primary Health Care (PHC) professionals about the process of implementation and use of the Electronic Citizen Record (ECR). Methods: This is an exploratory and longitudinal survey study, with PHC professionals from the city of Parnamirim, Rio Grande do Norte, Brazil, as participants. An adapted questionnaire (Likert) was used for data collection. The data obtained were entered and tabulated in the SPSS 26.0 software and analyzed based on descriptive statistics and inferential analysis using Pearson's chi-square test (x²), assuming a significance of 5% (p≤0.05). Results: Most interviewees were female (76.6%), aged between 31 and 50 years (61.7%). Of the interviewees, 67% agreed that the ECR is easy to use, 75% agreed that the ECR allows them to complete tasks faster, and 75% stated that the ECR ensures better work performance. There was a statistically significant difference in terms of improving work performance and ease of use of the system. Conclusion: Therefore, it can be inferred that the use of the PEC was well accepted by professionals, bringing greater agility and efficiency to work in PHC. It is important to continue training these professionals with this system, favoring efficiency in serving users.