Analysis of the Impact of Job Burnout on Quality and Economic Benefits of Enterprises

Abstract

Job burnout is a crucial cause of the decline in product (work) quality and operating efficiency, which may lead to increased costs, reduced revenues, and a decline in the quality and economic performance of business enterprises. Based on a systematic review of the extant literature, this paper examines several conceptual issues of job burnout (i.e., connotation, classification, and consequences), explores its influencing factors and possible intervention measures, and analyzes the impact of job burnout on operating quality and economic benefits from the perspective of quality cost management. We contend that the negative impact of job burnout on "improvement of quality and operating efficiency" cannot be overlooked. It is of great practical significance to prevent the occurrence of job burnout and minimize its adverse effect on the quality and economic benefits of an enterprise. Some countermeasures to avoid or alleviate job burnout are proposed, from the perspectives of legislative and institutional settings and new technology applications.