Assessment of Waiting Time and Recommend the Strategies for Reduction of Waiting Time in Outpatient Department at AVBRH, Wardha, India

Abstract

Background: Prolonged waiting period for patients usually observed in outpatient service and this trouble come up with number of public health problems, weaken access to care interference of hospital work system and patient dissatisfaction. It is habitual to detect patient care being delay as prolonged waiting time, and patient many time expend more time in waiting than consultation. This study aims to reduce waiting time at outpatient department for total time management at AVBRH, Wardha. Objectives: 1.  To determine average waiting period in outpatient department and factor related for prolonged waiting. 2. Provide recommendations on utilization of waiting period . Methodology: It will be an observational cross sectional stud conducted at AVBRH Wardha. OPD patients at AVBRH will be included in the study. Data will be collected over a period of 2 months by direct field observation and will be appropriately analyzed. Expected Results:  Reduction of waiting period by total time management  helps to increase the level of satisfaction of patients.  Judicious utilization of time and human resources will be helpful in increasing hospital efficiency and make positive impression of hospital. Conclusion: Hospital efficiency can be improved by appropriate intervention  and reducing waiting period.