Analysis of the Influence of Work Environment on Employee Job Satisfaction at the Medan Middle Tax Service Office

Abstract

Aims: This study aims to determine the effect of organizational support, work climate and work enthusiasm partially and simultaneously on employee job satisfaction at the Medan Madya Tax Service Office. Study Design:  The objects of this research are organizational support, work climate and work enthusiasm as independent variables and employee job satisfaction as the dependent variable. Place and Duration of Study: This research process was carried out and completed in August to October 2024. The research was conducted at the Medan Madya Tax Service Office, Medan Maimun District, Medan City, North Sumatra Province. Methodology: This research uses mixed methods. Data collection was conducted through interviews, questionnaires and documentation. The data analysis technique used was multiple regression analysis using the IBM Statistics, SPSS-Statistical Package for Social Sciences computer program version 24 with a population of 120 people, and a research sample of 55 people. Results: (1) Organizational support has a positive and significant effect on employee job satisfaction at the Medan Madya Tax Service Office, (2) Work climate has a positive and significant effect on employee job satisfaction, (3) Work enthusiasm has a positive and significant effect on employee job satisfaction, and (4) Simultaneously, organizational support, work climate, and work enthusiasm have a positive and significant effect on employee job satisfaction. These hypotheses assume that these three factors interact with each other to increase employee job satisfaction, which in turn will increase performance and welfare in the Medan Madya Tax Service Office environment. Conclusion: The better the organizational support, work climate conditions, and employee morale, the higher the level of employee job satisfaction. Therefore, the management of these three factors needs to be considered optimally in order to improve employee welfare and performance in the Medan Madya Tax Service Office. Future research could explore whether there are differences in the influence of organizational support, work climate, and work enthusiasm on job satisfaction based on employee demographic characteristics, such as gender, age, or position.