Hotel Services in Health Tourism: Sample of Turkey

Abstract

• The aim of the study is to assess the current situation on hospitals in the health care and hospitality services offered to patients, their relatives and associates supported with the literature and providing advice on the issue. The research was done in the field of health tourism with 102 hospitals operating in 15 cities which admissions the most patients within Turkey, analysis of the obtained data was performed by means of questionnaires answered by hospital administrators and the director of hospitality services. It has been seen that all the private and university hospitals which have participated to the research have international accreditation certificate. These hospitals have the best standard of room design, transportation services, welcoming front desk service, food and beverage services, housekeeping and laundry services, personnel services, security and support services. Ministry of Health hospitals duo to existing physical structure and personnel qualification were found to be inadequate in patient rooms and hotel services. It has been viewed in the research that as a result of the hospital selection patient room design, reception services, food service, support services are related to each other and have an effect on the foreign patients coming under health tourism. In the Ministry of Health hospitals where hotel services are poor, with the campus hotel project launched by the Ministry in 15 cities, it will be able to provide quality improvement in hotel services.