Examining the Influence of Transformational Leadership and Job Satisfaction to Reduce Turnover Intention with Organizational Commitment as a Mediator

Abstract

Aims: This study examines the role of transformational leadership and job satisfaction in reducing turnover intention in the hospitality sector, including the mediating factor of organizational commitment on employees at the 4-star hotels in Purwokerto. Study Design: This research uses a quantitative approach with questionnaire data collection methods. Place and Duration of Study: This research was conducted on employees at the 4-star hotels in Purwokerto, totaling 176 respondents from 276 employees between September 2023 - October 2023. Methodology: The retrieval technique used is quota sampling which is done by setting quotas based on the proportion of each hotel. This research was conducted using Partial Least Square analysis. The results of this analysis calculate the percentage of the results of the demographic conditions of all employee respondents at the 4-star hotels so that the calculations are even. As a result, the sampling collected 176 respondents, including 123 male and 53 female employees, with a predominance of ages 20 - 25 years. Results: Using a significant level of 5%, the results of the analytical calculations prove that Transformational Leadership, Job Satisfaction and Organizational Commitment have a negative but insignificant effect on Turnover Intention. Transformational Leadership and Job Satisfaction positively and significantly affect Organizational Commitment. The mediation results show that Organizational Commitment cannot mediate the relationship between Transformational Leadership and job satisfaction on turnover intention. Conclusion: The results of this study show that leaders who implement transformational leadership practices and satisfied employees can increase organizational commitment, but it cannot significantly reduce turnover intention.