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Research Article Open access CC BY 4.0

Comprehensive Analysis of Kisan Call Centre in Tiruchirappalli District of Tamil Nadu, India

D. Periyar Ramasamy, K. Geetha, V. Radhakrishnan, Iniya V.

Asian Journal of Agricultural Extension, Economics & Sociology · pp. 62–67 · Published 20 Jan 2024

10.9734/ajaees/2024/v42i12347

Abstract

The farmer may come across a number of information sources but they pursue only few of them depending upon the availability and the ease of use. Countering the importance and facts in view the present study was undertaken in Trichy district. 90 farmers from Manachanallur block were selected using simple random sampling method. Majority of the respondents were middle aged and illiterate, most of them were marginal farmers with farming as sole occupation, had an annual income up to one lakh rupees. Majority of the respondents had moderate to strongly favorable attitude towards the use of Kisan Call Center and had medium knowledge about Kisan Call Center. Major constraints as perceived by respondents were, KCC is not providing the information regarding the seed, pesticide etc. of private agencies followed by SMS send by KCC not display in some of the mobile handsets there is no feedback facility in KCC. The suggestion that KCC agent should use conferencing system to solve the critical queries followed by the use of technical words should be replaced by local language by Call Center Agent.

Information sources Kisan Call Centre knowledge local language

Cited by 2

Data-Driven Insights: A Critical Analysis of Farmer Call Centre Data Using Machine Learning Techniques

C. Kiruthiga, K. Dharmarajan · International Journal of Computational and Experimental Science and Engineering · 2025

Machine Learning Approach to Classify and Answer Paddy-Related Queries Using KCC Dataset

Mahaprasad Mohanty, Deepak Sahoo · Lecture Notes in Networks and Systems · 2025

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