Technology Playfulness and Anxiety as Motivators and Hindrances of SST Adoption: Commercial Banking Sector in Sri Lanka
B. S. Galdolage & R. M. K. S. Rasanjalee · Advances in Research · 2021
The swift growth of technological improvements has supported the continuing transformation of the service sector, in its conversion from conventional physical service encounters handled by service professionals into customer-controlled self-service technologies (SSTs). Even thoug...
Open access
Research Article
10.9734/air/2021/v22i630316