Customer Service Operations Within Private Commercial Banks Located in Rangpur City of Bangladesh: Have Any Changes Occurred in 4th Generation Banks?
Md. Nazmus Sakib · Asian Journal of Economics, Business and Accounting · 2025
This research examines the evolution of customer service operations in private commercial banks, specifically focusing on the 4th generation banks in Rangpur City. Launched in 2013, these banks were designed to invigorate the banking sector; however, they have encountered signifi...