Ilham Bangsim Mohammed

AI-Mediated Organizational Communication and Crisis Management: Trust, Transparency, and Stakeholder Perception

Ilham Bangsim Mohammed, Temiloluwa Paul Adetola & Nawas Abubakar · Advances in Research · 2026

Artificial intelligence is becoming embedded in organisational communication through message generation, conversational agents, monitoring systems, decision support, and automated service recovery. During crises, these functions offer speed, scale, consistency, and continuous ava...