B. S. Galdolage

Customer Cooperation and Organizational Support in the Adoption of Self-Service Technologies

B. S. Galdolage · Journal of Scientific Research and Reports · 2022

Traditional service encounters have been transformed by technological advancements into Self-Service Technologies (SSTs), in which customers are expected to perform services independently. Customer collaboration with SSTs and organizational support determine how quickly these tec...

Open access Research Article 10.9734/jsrr/2022/v28i130494

Technology Playfulness and Anxiety as Motivators and Hindrances of SST Adoption: Commercial Banking Sector in Sri Lanka

B. S. Galdolage & R. M. K. S. Rasanjalee · Advances in Research · 2021

The swift growth of technological improvements has supported the continuing transformation of the service sector, in its conversion from conventional physical service encounters handled by service professionals into customer-controlled self-service technologies (SSTs). Even thoug...

Open access Research Article 10.9734/air/2021/v22i630316