Alberto Maria de Crescenzo

Service Implementation Framework in Manufacturing Firms: A Case Study

Roberto Panizzolo & Alberto Maria de Crescenzo · Advances in Research · 2017

The culture and the operational methods of service management have become a formidable competitive weapon even for manufacturing firms. The term "service factory" has been proposed for identifying that particular integration of products and services, achieved by the excellent man...

Open access Research Article 10.9734/AIR/2017/34520

Rewarding the Factory Workers: How to Select the Right Measures for an Effective Pay-for-Performance System

Roberto Panizzolo, Stefano Biazzo & Alberto Maria de Crescenzo · Advances in Research · 2017

Aims: A Performance related pay (PRP) plan rewards employees with a financial payment, either consolidated or non consolidated, following an assessment of their performance and, typically, the achievement of objectives. Many different types of PRP schemes have been developed over...

Open access Research Article 10.9734/AIR/2017/34518