Abimbola Serifat Oreoluwa, Roseline C. Igah, Richard Olusegun Ojo, Charles Bom & Ugochukwu Daniel Ofurum·Advances in Research·2025
This review article examines how fintech lending platforms open access to finance for MSMEs, measures the impact of this access on MSME performance and economic outcomes, and identifies the key factors for sustainability and scalability of fintech solutions in the MSME sector. Ke...
Open access
Research Article10.9734/air/2025/v26i41401
Artificial intelligence increasingly supports personalised customer experiences through predictive analytics, recommender systems, behavioural profiling and conversational interfaces. However, the data collection and inference required for personalisation can also heighten percep...
Open access
Research Article10.9734/jerr/2026/v28i102024
Organisations increasingly attribute their capacity to retain talent, sustain discretionary effort and reach sound decisions to the quality of leadership and to the character of internal communication. Two research traditions have developed around these claims. One examines serva...
Open access
Research Article10.9734/air/2026/v27i51722
Rahmat Kofoworola Sanusi, Temiloluwa Paul Adetola, Abimbola Serifat Oreoluwa & Sampson Boateng·Advances in Research·2026
Background: Predictive sentiment analysis and proactive service intelligence are increasingly used to identify deteriorating customer relationships and support targeted service responses, yet evidence is distributed across marketing, customer relationship management, service rese...
Open access
Research Article10.9734/air/2026/v27i61753