The Effect of Price, Service Quality, Product Quality on Customer Satisfaction at PT. Dynamic  Buah Nusantara

Gunawan Bata Ilyas; Yanti Mayasari Ginting; Heriyanti Mustafa

doi:10.9734/jemt/2023/v29i101154

Research Article Open access CC BY 4.0

The Effect of Price, Service Quality, Product Quality on Customer Satisfaction at PT. Dynamic Buah Nusantara

Gunawan Bata Ilyas, Yanti Mayasari Ginting, Heriyanti Mustafa

Journal of Economics, Management and Trade · pp. 184–201 · Published 5 Oct 2023

10.9734/jemt/2023/v29i101154

Abstract

This study aims to determine the effect of price, service, and product quality on customer satisfaction. Price and product quality can affect customer satisfaction. Consumer satisfaction is judged by the company providing a fair price and entering according to their needs. If the price of an item is expensive, consumers feel that the item is not mandatory to buy, and they become burdened with the cost. Apart from price, product quality also affects customer satisfaction. Because if the price is high, it turns out that the quality of the product provided is damaged or not in accordance with the actual goods, then this becomes a negative value for the company, and consumer confidence decreases. The population in this study are consumers who shop at PT Nusantara Fruit Dynamics. The sampling technique used was accidental sampling method with a sample of 150 respondents. Data analysis using SPSS software. The results of this study indicate that price, product quality, and service quality have a significant effect on customer satisfaction.

Consumer satisfaction price service quality product quality

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Gunawan Bata Ilyas, Yanti Mayasari Ginting, Heriyanti Mustafa (2023). The Effect of Price, Service Quality, Product Quality on Customer Satisfaction at PT. Dynamic Buah Nusantara. Journal of Economics, Management and Trade , 184–201. https://doi.org/10.9734/jemt/2023/v29i101154

Affiliations

Gunawan Bata Ilyas — Department of Management, Sekolah Tinggi Ilmu Ekonomi AMKOP Makassar, Indonesia.
Yanti Mayasari Ginting — Department of Management, Institut Bisnis dan Teknologi Pelita Indonesia, Indonesia.
Heriyanti Mustafa — Department of Management, Sekolah Tinggi Ilmu Ekonomi AMKOP Makassar, Indonesia.

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