Public Service Innovation in Barru District, Indonesia: A Qualitative Investigation

Abstract

Public policy as an instrument that seeks to synergize the role of government and public interest can be said to be currently not running optimally. The existence of policies that are canceled or revised by the government is an indication of overlapping policies and the low ability to innovate and willingness to innovate of public officials even though innovation. This study aims to analyze public service innovation in the Barru district. The type of research to be used is qualitative descriptive. The selection of this type is based on the aim of obtaining a complete and realistic description of service innovation. Research Findings that the innovation of improving administrative services has largely not met the expectations of the community. There are still various obstacles that need to be fixed so that the innovations carried out are truly of high quality and provide new hopes that can satisfy the public. It can be concluded that the innovation of improving administrative services has largely not met the expectations of the community. There are still various obstacles that need to be fixed so that the innovations carried out are truly of high quality and provide new hopes that can satisfy the public. Recommendations The era of digitalization that is growing rapidly in the field of Technology, Information, and Communication in the world today has an impact on the implementation of internet-based government or e-government at the central level to the local government level.