Patients’ Satisfaction with Healthcare Services at Private and Public Hospitals in Aseer Region

Abstract

Assessments of patients’ satisfaction with provided health care is important, not only as a measure of the quality of care patients receive, but also in identifying potential areas for improving the content of care provided by physicians .Research proved that improving patient satisfaction with physician increases the likelihood that a patient will return to a given health care provider. Aim of Study: To assess patients’ satisfaction with healthcare services at private and governmental hospitals in Aseer Region, 2020. Methodology: Following a cross sectional design, two hospitals were included, a governmental hospital and a private hospital. A total of 400 patients were interviewed according to a consecutive sampling technique Conclusions: In both public and private hospitals, quality of  provided health services is significantly less than that expected across all components of patients’ satisfaction. In public hospitals, higher quality of received health services is perceived by older patients. In private hospitals, higher quality of received health services is v older and male patients and those who have health insurance. Both received and expected quality of health services are significantly higher in private than public hospitals.