Training and Development Program Satisfaction and Employee Performance in a Hybrid Workplace among BPO Company in Iloilo City Philippines

Abstract

Background: Hybrid work has transformed organizational training into flexible, technology-driven systems, yet its effectiveness in improving employee performance remains insufficiently understood. Introduction: This study examined the relationship between training and development program satisfaction and employee performance, as well as the challenges encountered in a hybrid work environment. It focused on three dimensions of training satisfaction: relevance, trainer effectiveness, and engagement. Methods: A quantitative research design was employed using a self-made, expert-validated questionnaire administered to employees working under hybrid arrangements, with ethical clearance secured prior to data collection. Results: The findings revealed a high level of training satisfaction and employee performance, with engagement identified as the strongest dimension. Challenges were moderate, mainly involving technical issues and hybrid session management. A statistically significant positive relationship was found between training satisfaction and employee performance while no significant relationship was found between training satisfaction and challenges. Conclusion: Training and development program satisfaction has a significant positive relationship with employee performance in a hybrid work environment, indicating that effective and engaging training enhances productivity and work quality. Although moderate challenges such as technological limitations and connectivity issues exist, they do not significantly affect training satisfaction. These findings highlight the need for continuous improvement and sstronger technological support to sustain and optimize employee performance. Recommendation: Organizations should enhance training programs by improving engagement strategies, ensuring clear and effective delivery, and providing timely feedback to support employee learning. Investment in reliable technological infrastructure and accessible technical support is essential to minimize disruptions in hybrid training environments. Future researchers are encouraged to examine additional factors influencing employee performance, such as well-being, organizational culture, and leadership.