Emotional Intelligence as Mediator of Quality of Work Life and Commitment: Context of Public Sector Employees

Abstract

Aims: To determine the mediating effect of emotional intelligence on quality of work life and commitment of public sector employees within the Provincial Government of Agusan del Sur. Study Design: Non-experimental quantitative design Place and Duration of Study: Provincial Government of Agusan del Sur, CARAGA Region, Philippines during the January - March 2023. Methodology: Stratified random sampling technique was used to obtain the 362 public sector employees as respondents of the study. Mediation analysis approach and descriptive-correlational technique were used to explore and appreciate how emotional intelligence could affect the relationship between quality of work life and employees’ commitment. The mean, regression, Pearson r and Sobel z-test were utilized as statistical tools.  Results: The level of quality of work life, emotional intelligence, and commitment among the public sector employees was high. Moreover, there was a significant relationship between the three variables (p-value <.05). Using Sobel z-test, the results of the study showed partial mediating effect of emotional intelligence on the relationship between quality of work life and commitment. This means that the mediating role played by emotional intelligence of public sector employees partly helped to explain the mechanism that was responsible to explain the connection between quality of work and commitment. Conclusion: Emotional intelligence has a big impact on commitment, so organizations need to consider an employee’s personal compatibility and develop competent strategic human resource management with employee-friendly policies.