Leadership Styles and Internal Communication Satisfaction as Predictors of Employee Commitment in Commercial Banks

Abstract

This descriptive-correlational study examined the extent to which multifactor leadership and internal communication satisfaction predict organizational commitment among employees in commercial banks. The research aimed to elucidate the dynamic relationships between leadership practices, communication processes, and employee commitment within the banking sector. Data were collected from 200 employees across 15 commercial banks using validated and adapted survey instruments. Statistical analyses, including mean, standard deviation, Pearson’s r, and multiple regression, were employed to interpret the findings. The results indicated that multifactor leadership was a prominent characteristic of bank managers' leadership practices, while internal communication satisfaction was highly observed among employees. Employees also exhibited a high level of organizational commitment. Correlation analysis revealed a significant positive relationship between multifactor leadership and organizational commitment, whereas no significant relationship was found between internal communication satisfaction and organizational commitment. Moreover, multifactor leadership emerged as a significant predictor of organizational commitment, while internal communication satisfaction did not demonstrate a substantial influence. These findings underscore the pivotal role of effective leadership in fostering organizational commitment among employees. In contrast, the role of internal communication in this context appeared limited. Bank administrators are advised to adopt transformational leadership approaches and integrate leadership development programs to enhance organizational commitment. Additionally, fostering transparent and timely communication should remain a priority in organizational policies to cultivate a more engaged and committed workforce in the banking sector.