Assessing the Impact of Mobile Money Interoperability on Small and Medium Scale Enterprises Payments and Receipts in Ghana

Abstract

Background: The study examines the influence of mobile money interoperability on the payment and receipts of small and medium-sized businesses, with case studies from the Ga Central Municipal Assembly. The findings are intended to provide insight into how mobile money interoperability has benefited SMEs, as well as the level of awareness among SMEs and the challenges they face in using the mobile money interoperability service in their daily operations, in order to make recommendations to relevant stakeholders to improve service delivery in the municipal assembly and throughout Ghana. Methods: The research design for the study is quantitative in nature specifically a survey design. The study established that mobile money interoperability has a positive effect on payment and receipts of SMEs in many ways. Results: Accessibility, efficiency, and dependability, as well as transaction prices and transaction time, are all elements that influence SMEs' decision to use mobile money interoperability, according to the report. The study also discovered that mobile money interoperability has an impact on SMEs' profitability, sales turnover, credit sales/purchase payments, and daily sales. Conclusions: The report recommends that SMEs improve their awareness of mobile money interoperability payment and receipt systems in order to increase usage and educate SMEs on interoperability theft, usage, and benefits in order to make it safer and more beneficial for them. Finally, the study recommended that mobile money providers make conscious efforts to strengthen the security characteristics of mobile money interoperability systems in order to prevent theft cases.