Provision of Student Support Services and Its Impact on Quality University Education

Abstract

This paper investigated the level of provision of student support services in Nigerian universities to ascertain the level of compliance with the National Universities Commission benchmark and its impact on quality university education. The population for the study consisted of the public Nigerian universities, while the sample was made up of 300 staff (teaching and non-teaching) and 1200 students selected from 3 Federal and 3 State universities in South-West Nigeria. Multi-stage, stratified, purposive and simple random sampling techniques were used in selecting the samples. A self-designed instrument tagged “Provision of Student Support Services in Nigerian Universities (PSSS)” was used to collect data for the study. Frequency counts, means, standard deviation, bar charts and simple percentage were used to answer the research questions, while the hypotheses raised were tested at 0.05 level of significance. The   findings of the study established a moderate level of provision of student support services, a moderate level of quality of Nigerian university education, and a significant relationship between student support services and quality of Nigerian university education. Based on the findings of the study, it was recommended that, the Nigerian universities must ensure that these support services are adequately provided in total compliance with NUC benchmark; while the NUC should enforce the provision of these support services in Nigerian universities.