Effects of an E-Procurement System on the Performance of Public Procurement in Local Government Authorities in Tanzania: A Case of Mbeya City Council

Abstract

The increasing adoption of e-procurement systems by local governments underscores the need to understand its impact on public procurement performance, particularly in enhancing transparency and accountability. While existing studies highlight the positive effects of e-procurement transparency on procurement performance, they primarily focus on specific urban councils, limiting the generalizability of findings to broader contexts. Additionally, literature often overlooks user perceptions and contextual challenges faced during implementation. This study aims to assess the Effects of E-Procurement System on the Performance of Public Procurement in Local Government Authorities in Tanzania: A Case of Mbeya City Council, Tanzania. The specific objectives is to assess the effect of e-procurement system transparency on the performance of public procurement in local government authorities in Mbeya City Council. A mixed-methods approach was employed, combining quantitative surveys with qualitative interviews. Data were collected from 154 respondents, including procurement officers, managers, and suppliers, using structured questionnaires and in-depth interviews. Triangulated findings from both quantitative and qualitative analyses revealed that e-procurement transparency significantly enhances procurement performance. Key aspects identified include improved access to procurement information, effective real-time tracking, and open communication channels, all of which contribute to increased supplier participation and reduced corruption. Respondents also reported enhanced trust and accountability in procurement processes. The study concluded that transparency in e-procurement systems is crucial for fostering fair and efficient public procurement practices. The need for continuous investment in training and infrastructure to maximize the benefits of e-procurement is emphasized. Local government authorities should enhance training programs for stakeholders, improve technical support and infrastructure, and enforce regulatory frameworks to ensure effective e-procurement implementation, thereby promoting transparency and accountability in public procurement.